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We strive to deliver you the best in quality and value, if for any reason you are not satisfied with your order we are happy to issue you a full refund of your purchase.
Please understand that we issue refunds as soon as your refund request is approved - that means that the money leaves our account immediately. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. We have seen some credit card companies take up to 30 days to show that the refund has been put back on the card. If you’ve done all of this and you still have not received your refund yet, please contact us
All orders are ship within 3-5 business days. If your order hasn’t arrived in the estimated delivery times, please contact our support team at customerservice@marshmallowofthemonthclub.com
(This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).
All tracking number will be emailed to the customer as soon as the tracking information becomes available.
If this happens to you, email us as soon as possible, we MIGHT be able to take care of it. However, we can't promise anything as all our items are usually processed immediately after you order and ship out the same day or a few days after. If your order has already entered the shipping process, we won't be able to stop it.
We should not be responsible if you entered an incomplete and/or incorrect shipping address. Our system automatically process orders and just follows what you supplied.
Yes you can cancel your order after it has been placed. Contact customerservice@marshmallowofthemonthclub.comto cancel your order.
Marshmallow of the Month Club
Cleveland, Ohio, United States
Copyright © 2023 Olivia Rose Confections, LLC DBA Marshmallow of the Month Club - All Rights Reserved.
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